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Frequently Asked Questions
Our AI-powered identification system uses advanced computer vision technology and is trained on millions of animal images. While we achieve high accuracy rates, results can vary based on image quality, lighting, and animal visibility. We provide confidence scores to help you assess the reliability of each identification.
Premium subscribers get unlimited animal scans, priority processing, access to detailed scientific information, and the ability to save and organize their discoveries. Free users get 5 scans total (1 anonymous + 4 registered user scans).
Yes! You can cancel your Premium subscription at any time. Your access will continue until the end of your current billing period, and you won't be charged for the next cycle.
Our system can identify thousands of species including mammals, birds, reptiles, amphibians, fish, and many insects. We cover both wild animals and domestic breeds, from common pets to exotic wildlife.
Yes, we take privacy seriously. Your images are processed securely and stored with encryption. We don't share your personal data with third parties. See our Privacy Policy for complete details.
Response Time
We typically respond within 24 hours on business days. Premium users receive priority support.
Secure Communication
All communications are encrypted and secure. Your privacy and data safety are our top priorities.
Reporting Technical Issues
When reporting bugs or technical problems, please include:
• Device type and browser version
• Steps to reproduce the issue
• Screenshots if applicable
• Any error messages you received